Knowledge Management in Hospitality and Tourism

Writer: Sungsoo Pyo and Ricarda B Bouncken

Published Year: 2002

Publisher:The Haworth Hospitality  Press

ISBN: 0-7890-2146-3

Size: 24MB

This book will show you how to make the hospitality and tourism competitiveness of enterprises through the use of knowledge management concepts and techniques. It provides a basic introduction to the concept of knowledge management, fascinating case studies and recommendations and strategic guidance for the implementation and structural


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